Player Privacy Statement

Your personal information is important to us, and we are committed to protecting your privacy. This Privacy Statement outlines how PlayNowCasino.online ("we", "our", or "us") collects, uses, shares, and secures your personal information, and explains your choices regarding access, use, and correction of your information when interacting with our website, mobile applications, or any platform that requires a PlayNowCasino.online account (collectively referred to as "the Sites").

By using the Sites, you agree to the terms set forth in the most current version of this Privacy Statement.

1. What Information Do We Collect?

We collect both personally identifiable and non-identifiable information when you:

Register for an account
Interact with customer support
Use our services or access the Sites

Types of Personal and Other Information We Collect:

Contact: Full name, email, phone number, mailing address

Verification: Date of birth, gender, government-issued ID, biometric data, passwords

Transactions: Bank info, deposits, withdrawals, gameplay history

Communication: Chat logs, support tickets

Location: IP address, GPS coordinates

Marketing & Publicity: Photographs, name, city/province of residence for winners

Survey & Analytics: Poll responses, browser/device type, engagement data

2. Cookies and Tracking Technologies

We use cookies to enhance your experience and operate the Sites efficiently. These include:

Session cookies for navigation and temporary memory

Persistent cookies for login retention and personalization

Cookies help us:

Remember your preferences
Securely store session credentials
Provide personalized content and promotions
Analyze traffic with tools like Google Analytics

Behavioural Targeting & Web Beacons:
We may partner with advertising providers (e.g., Facebook) to display targeted ads based on your browsing behavior.

Log Files & Location Services:
We log data like IP addresses and device types to ensure compliance with provincial regulations (e.g., player must be in Canada). GPS or IP verification may be required for access.

Biometric Verification:
With your consent, we may use facial scan comparison (e.g., selfie vs. government ID) for identity verification, supported by third-party biometric providers. You can opt out and verify identity through support channels.

3. Why We Collect Your Personal Information

We use your personal information for the following purposes:

Registering your account and verifying eligibility (19+ and Canadian residency)
Processing payments and withdrawals
Facilitating game access and product delivery
Managing communication (transaction alerts, support, newsletters)
Preventing fraud and maintaining secure access
Fulfilling legal obligations (e.g., anti-money laundering laws)
Participating in responsible gambling programs (via GameSense)

Purpose – Example Use:

Account Setup – Verify age/location

Support – Respond to chats or requests

Responsible Gaming – Track session play limits

Legal Compliance – AML, financial reporting

4. Who Has Access to My Information?

We only share your data with:

Service providers (e.g., payment processors, biometric ID vendors)
Legal and regulatory agencies as required by law
Advertising partners (only non-personally identifiable data)
Other parties with your explicit consent

Data may be stored or accessed outside Canada, subject to your consent when you register.

5. Data Access, Update, and Retention

You may access and edit your personal data anytime through your account. For more complex changes or to request full records, contact Customer Support.

We retain your data:

While your account is active
For as long as needed to fulfill legal and operational requirements

6. How We Keep Your Data Secure

We implement technical and organizational measures, including:

TLS encryption
Intrusion detection systems
Physical server restrictions
Mandatory employee privacy training
Secure contracts with third-party vendors

7. Communication Preferences

You may opt in or out of promotional communications via your profile settings or unsubscribe links. Note: essential service announcements (e.g., maintenance updates) will be sent regardless.

8. How Long Do We Retain Data?

We retain personal information for as long as needed for operational, legal, or compliance reasons. If your account is closed, information may still be held to meet legal obligations.

9. Contact Us

If you have privacy concerns or questions, contact our Customer Support team.
If unresolved, you may contact the Office of the Information and Privacy Commissioner for Canada or our third-party privacy dispute service (TRUSTe): https://feedback-form.truste.com/watchdog/request